nancy w Eyp

Items not received

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on june 25,2020 i mailed to you an order - paid by check #1532 for [4] items--- [denture adhesive #1567****] [adjustable stand #1365****] [stainless steel timer #1748****] and [rubber bands #1155****].... I need to know if you received this order, when will i get it or is it on back order?? appreciate your help on this. nancy wunsch [jwwunsch41@***.com] or 171******** thank you......
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Pros:
  • Quality products and customer service

Preferred solution: Deliver product or service ordered

Joseph P Lxl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Perris, California

Still awaiting shipment 30 plus days after check was cashed!

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product shipment has not happenned even after check has been cashed
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Loss:
$28
Cons:
  • Where is my products

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Dover, Delaware

Thanks

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I'm thanking you for always delivering in a timely manner, and everything is boxed or wrapped so it arrives in mint condition.
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User's recommendation: Stay with Starcrest !!!

elsie m Mol

I HAVE BEEN WAITING SINCE JULY 24, 2020 FOR MY ORDER???? THE CHECK HAS BEEN CASHED BUT I HAVE NOT RECEIVED ANYTHING, E-MAIL, LETTER OR THE ORDER?????

I HAVE BEEN WAITING SINCE JULY 24, 2020 FOR MY ORDER?? THE CHECK HAS BEEN CASHED BUT NO ORDER RECEIVED. REFERENCE # A-00114****, PLEASE LET ME KNOW WHAT IS THE REASON FOR THE DELAY?I TRIED TO CALL BUT WAIT FOR UP TO 40 MIN. WITHOUT ANY RESULTS??? I WILL NOT ORDER UNTIL I RECEIVE MY PRESENT ORDER!
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Loss:
$22
Pros:
  • Products and customer service
Cons:
  • Appalling customer service - arrogance

Preferred solution: Deliver product or service ordered

User's recommendation: I WOULD QUESTION TELLING THEM TO ORDER???

Anonymous
map-marker San Lorenzo, California

Takes too long & returns are complicated

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Ordered 3X from Starcrest their orders take forever &;;;;;; when I wanted to return an item that was too large for a refund it was complicated took 3X too get it right for them.
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Anonymous
map-marker Denver, Colorado

Cannot speak with anyone in customer service.

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Tried to call and have unwanted catalogs stopped. After waiting over 10 minutes without an agent answering had to give up. Same repeated message to call another number for orders not delivered, followed by an old song - on very poor speakers at high volume. Went thru this cycle 4 times.
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User's recommendation: Do not deal with them.

Darlene F Dav

Sent for, and paid for order,onJune30th, haven,t recieved order, or any notice of why, or when will be shipped,

I have tied calling many many times, all I get is music,why??????
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Preferred solution: Deliver product or service ordered

User's recommendation: Check somewhere else.

1 comment
Karima Xml

I haven't even received an email in six weeks

Anonymous
map-marker Amory, Mississippi

I placed an order by mail on May 18; my check was cashed on May 26.. My order has never arrived.

I checked over a week ago to see why my order has not been received and was told that it was in process and would be here no later than today -- June 22. It did not arrive in today's mail. I called Customer Service and held for a very long time before someone answered. Their representative was very nice and checked on the status of my order. She said the problem is with the post office -- that they are behind because of the virus. Now I am told that it will be here no later than the 29th. I have never had trouble with an order before, but I will never order from them by mail again. I had placed orders with several companies around this same time and all of them arrived in a timely manner.
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User's recommendation: You have no order number to trace when you order by mail. If you order from this company, orders via the computer would be better I believe.

george j Azg
map-marker Novi, Michigan

NO CONTACT BACK FROM THEM ON AN OPEN ORDER

TRYING TO FIND OUT SHIPPING DATE ON MY ORDER. I TRIED TO CALL 3 OR 4 DIFFERENT NUMBERS BUT NO ONE EVER ANSWERS
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Preferred solution: Deliver product or service ordered

User's recommendation: BE CAREFULL

Anonymous
map-marker Milwaukee, Wisconsin

Your phone not working

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Tried to call order on us cellular. cell phone . Got message "unable to call from the phone you are using" Tried to call on att land line. Same message Contacted both services and was told the problem is with your phones.
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Anonymous
map-marker Fort Collins, Colorado

I am very happy with Starcrest!! If an item arrives defective, broken, etc. Starcrest will promptly resolve it. Great reps to talk to, also! NO complaints so far. Thank you, Starcrest.

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No complaints so far. One thing though, customer service wait time to talk over phone takes too long.
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User's recommendation: Try Starcrest, you will like this company I bet!

Samaiya Odw
map-marker Chester, Pennsylvania

I want a catalog

Never talk to anyone on hold for to long just wanted to get a catalog
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Anonymous

Have not received my order sent June1

The order was posted in response to a catalogue addressed to my deceased wife, Doris A. Schreadley. I mailed my check #3510 for 47.00 with the order. Richard L. Schreadley 812 Clearview Drive Charleston, SC 29412
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Loss:
$47

Preferred solution: Deliver product or service ordered

Veronica S Nni

Order placed in May 19,2020

Where is my order placed on May 19, 2020 for $28.00. It is over a month now and no order has been received.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Holland, Michigan

I have tried 3 different times today to place an order on internet, but will NOT let me finish. Also, you tell me that 65845 : drain covers is not listed, yet it shows it on the screen. Please fix

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trying to place an order on line. I have tried three different times today, but am unable to finish my order. ALSO, I tried to order #65845 ; drain covers. It tells me there is no such number, yet it shows it on the screen. FIX THESE PROBLEMS: OR....I w ill not order from your company again.
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